Blooming article · Vol 1 No 1 (2024)

Usability Evaluation of Mobile Banking Applications Using SUS and Heuristic Evaluation

Authors

  • Maya Putri Lestari University of Indonesia image/svg+xml Author
  • Andi Prasetyo Audhighasu University Author

DOI:

https://doi.org/10.5555/audhighasu.v1i1.3

Keywords:

usability, mobile banking, SUS, heuristic evaluation, HCI

Abstract

This study evaluates the usability of three popular Indonesian mobile banking apps using the System Usability Scale (SUS) and Nielsen Heuristic Evaluation. Ninety respondents and five expert evaluators participated. The average SUS score was 74.6 (good), yet critical issues were found in transaction navigation and error feedback. Design recommendations are proposed to improve digital banking user experience.

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Author Biographies

  • Maya Putri Lestari, University of Indonesia
    Peneliti interaksi manusia-komputer.
  • Andi Prasetyo, Audhighasu University
    Dosen sistem informasi.